Orders

What this page is for

This is the full list of shop sales. It holds sales made at the till on POS (numbers start with POS-) and sales members make in the client Store (numbers start with STR-). You can search the list and open any order to see what was sold. Nothing is changed on this page.

What you see

Under the title: how many orders there are in total, and the money on the page you are looking at.
Export: download the orders on this page as Excel, CSV or PDF, or print them.
Refresh: load the list again.
Search order number or client…: finds an order by its number or the client's name.
Filters: pick a Payment method. Clear all filters removes it.
The date boxes: show orders from one date to another. The × clears the dates.
The list, newest first, 25 to a page. Each row shows the order number and time, the client (or Walk-in) and who sold it, the payment method, the status and the total. A discount or a refund shows under the total.
Previous and Next move between pages.

How to look at an order

Find the order with the search box, the filters or the dates.
Click the row.
A panel opens with the date, status, payment and client.
Under Items you see each product, how many, and the price. If the till sold at a changed price, the normal price shows as "list price".
At the bottom: Subtotal, Discount, Tax and Total. If money was given back, you also see Refunded and After refunds.
Press Escape or the × to close it.

Good to know

Statuses: Completed is a normal sale. Part refunded means some money went back. Refunded means all of it went back.
A refund is made on Payments, not here. A cash refund only shows here once it is marked settled on Refunds & Credit Notes.
Walk-in means the sale was not linked to a client.
Prices on the till come from Inventory. The tax is the gym's tax from Settings.
The money under the title adds up the page you are on only, not every order.
Who can do it: anyone allowed to use the till can see this page.

Common questions

How do I refund an order? Go to Payments, find the payment (type Shop sale with the same order number), and click Refund.

Why is an order still "Completed" after I refunded it?
A refund given back in cash or by bank waits until someone clicks Mark settled on Refunds & Credit Notes. A part refund shows as Part refunded.

Can I print a receipt from here?
No. A till receipt is printed on POS: open the Receipts tab and click the sale.