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Help Center/Dashboard

Dashboard

What this page is for

The Dashboard is the first page you see after signing in. It shows how the gym is doing today: bookings, money, new clients, who is working, and which members need a call. All dates and times follow the gym's own clock, wherever you open the page from.

What you see

  • The greeting, today's date and the clock at the top, in the gym's time.
  • Five cards for today, under the clock:
    • Today's Bookings: all bookings for today that are not cancelled. Below: how many are checked in (✓) and how many were no-shows (✗).
    • Revenue Today: the payments taken today. The badge compares it with the same weekday last week. If there was nothing last week, it says "No takings this day last week".
    • New Clients: clients added today. The badge shows how many more (+) or fewer (−) than yesterday.
    • Bookable Staff on Shift: staff who can be booked and whose Schedule says they work right now. "Free" have no booking at this moment; "booked" are busy.
    • Walk-in Capacity: not connected to anything yet, so it shows 0 for now.
  • Low stock — only when a product is at or below its low-stock level. It lists the five lowest. View in Inventory opens the full list.
  • Today's Schedule — a time strip of today's bookings. Blocks are coloured by type, as the key shows. A red line marks "now" and the next two hours are shaded. The strip grows to fit early or late bookings. Click a block to open that booking on the Bookings page.
  • Membership & Client Health:
    • Active Members, New this month, Cancelled and Net change, with a bar of cancellations against new joins.
    • New vs Returning Clients (8-week): new clients per week, and clients who came back for a booking.
    • At-Risk Members: members whose last visit was more than 30 days ago (31 days or more). The list shows up to six. Use the round phone button to call them. It is greyed out when there is no phone number.
    • Expiring Soon: memberships that end within 14 days.
  • New Clients → Latest Sign-ups — the 10 newest clients. The badge says Member (has an active membership), Booked (has a booking) or New. Click a row to open the client.

How to follow up on members

  1. Look at At-Risk Members and Expiring Soon.
  2. Press the phone button beside a name to call from your device.
  3. To renew or sell a plan, open the client from Clients and use Sell Membership.

How to reload a part that failed

  1. A part that could not load says "This part could not be loaded."
  2. Press Try again.

Good to know

  • You see the Dashboard only if your role may view reports. Other staff go straight to their first allowed page.
  • Revenue Today shows only to the owner and roles that may view Finance.
  • The Low stock card shows only to the owner and roles that may view Inventory.
  • A member with no visit yet counts from the day the membership started.
  • A membership that has ended is never counted as active, even before the hourly tidy-up marks it expired.
  • Staff with no schedule block on the Schedule page are not counted as "on shift".

Common questions

Why does Bookable Staff on Shift say 0? Nobody bookable is working at this moment, according to the Schedule page. Check that bookable staff have schedule blocks for today.

Why is Walk-in Capacity always 0?
Nothing feeds this card yet. It is kept in place for later.

Why can't my receptionist see Revenue Today?
That card needs the Finance view permission. Give it in Settings → Roles & Permissions if they should see money.

A booking is missing from Today's Schedule.
Cancelled bookings and waitlist places are not shown on the strip.

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If something is unclear or missing, raise a ticket from inside your staff portal.